Give us a call
541.479.5521

Meet Our Team

Grants Pass Office

  • John Fralich, CIC

    President
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    John Fralich began his insurance career in 1970 in marketing for Aetna Casualty & Surety.  He left Aetna and moved to Grants Pass, Oregon, to join Hart Insurance Agency in 1974.  He purchased majority ownership of the Agency in 1984.  He currently serves as the President/Owner of Hart Insurance Agency.  In addition to being a licensed insurance agent in Oregon, Washington, California, and Colorado, he holds an Insurance Consultant License in Oregon and a Certified Insurance Counselor (CIC) professional designation. 

    Over the years John has served on a number of local, regional and national insurance advisory boards for Travelers Insurance, Mutual of Enumclaw, Trinity Universal, Industrial Indemnity, and Liberty Northwest.  In 1997 John served as President of the Professional Insurance Agents Western Alliance, and he has also served in many other capacities within the organization.  For over forty years, John has had the opportunity to serve as part of the local Southern Oregon community through Rotary, the American Cancer Society, District #7 School Board, Josephine County Parks Foundation, Active Club, Kiwanis, Little League, and City League.  John also currently serves as Chairman of the Board for Evergreen Federal Bank. 

    John was in the U.S. Marine Corps Reserve from 1969-1975, and has a Bachelor of Science degree in Business Administration from University of Oregon. 

  • Erinn Fralich

    Owner / Group Benefits Consultant
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Erinn Fralich joined the Hart Insurance team in 2004.  He is an agency Principal and is the Lead Agent of the Employee Benefits Department.  Erinn is a licensed insurance agent in Oregon & Hawaii, and holds a Life and Health Insurance Consultant License in Oregon.  He is responsible for the implementation of the various components of the employee benefits program as well as ongoing consultation on compliance, cost containment and overall plan management.

    Erinn holds a Bachelor of Arts degree from the University of Oregon in Management with a secondary emphasis in Decision Sciences and a minor in Scandinavian Studies.

  • C.B. Fralich, CIC

    Owner / Commercial Lines Producer
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    C.B. Fralich joined the Hart Insurance Agency team in 1995.  He is an agency Principal and provides insurance services for commercial businesses in Southern Oregon.  He also provides overall leadership in the agency, specifically over the Commercial Lines team and is responsible for agency/carrier relationships. 

    He started his insurance career in Portland, Oregon through an agency sponsored program with North Pacific/Liberty NW where he worked in both personal and commercial lines underwriting as well as spending some time in claims and loss control.  After completion, he returned to Southern Oregon and began working in the agency. 

    C.B. is a licensed insurance agent in Oregon, Alaska, Arizona, Idaho, Nevada, and Utah and has held a Certified Insurance Counselor (CIC) professional designation since 1999. He also holds a Life & Health and Surplus Lines license. C.B. holds a Bachelor of Science degree from the University of Oregon in Sociology.

  • Jenny Rossknecht

    HR / Office Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Jenny Rossknecht started working at Hart Insurance in 2013 as the Human Resources and Office Manager.  She is a licensed insurance agent in Oregon in property, casualty, life and health.  Jenny holds a Master of Business Administration degree with a dual specialization in Human Resources Management and Risk Management & Insurance from Walden University; and a Bachelor of Arts degree from Westmont College.

  • Terry Faulkner, CIC, CRM

    Commercial Lines Producer
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Terry Faulkner joined Hart Insurance in 1990, after spending 12 years with General Mills in marketing and sales.

    Terry is a licensed insurance agent in Oregon and holds professional designations of Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM). Terry is known for his problem solving and risk management skills, in addition to providing great service to his clients. His primary focus is on large commercial accounts in Southern Oregon. Terry's brief philosophy of risk management is..."Never risk a lot for a little."  Terry holds a bachelor’s degree from Grace College in Grand Rapids, MI

  • Michelle Ely, CIC, CISR

    Commercial Lines Account Executive
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Michelle Ely started working for Hart Insurance Agency in 1988.  She has had the unique benefit of having worked in all departments over the course of her career, giving her a broad understanding of the insurance needs of our clients.  Michelle is an Account Executive, providing customer service, technical experience, risk management and insurance marketing for commercial clients. She is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) professional designations.  

  • Mark O'Hara, CIC, CRM, CRIS, AAI

    Commercial Lines Account Executive
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Mark O’Hara started working for Hart Insurance Agency in 1993. He is an Account Executive, handling client services, risk management, and insurance marketing for commercial accounts. 

    Mark began his insurance career in 1986 in Los Angeles working for Chubb Group as a commercial lines underwriting assistant.  He also worked for Marsh & McLennan in Portland for two years prior to joining Hart.  He is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC), Accredited Advisor of Insurance (AAI), Certified Risk Manager (CRM), and Construction Risk and Insurance Specialist (CRIS) professional designations. 

    Mark has a Bachelor of Arts degree in Political Science from California State University Northridge.

  • Julie Maphet, CIC

    Commercial Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Julie Maphet started working for Hart Insurance Agency in 1992.  She has had the benefit of having worked in both personal lines and commercial lines over the course of her career, giving her a broad understanding of the insurance needs of our clients. She provides customer service, technical experience, risk management and insurance marketing for commercial clients.  She is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC) professional designation.  

    Julie has a Bachelor of Science degree in Business Administration specializing in Marketing with a minor in Economics and Criminal Justice from the University of Nevada-Reno.

  • Teri Stephens

    Commercial Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Teri Stephens started working for Hart Insurance Agency in 1995.  She provides customer service, technical experience, risk management and insurance marketing for commercial clients. She is a licensed insurance agent in Oregon.  

  • Misty Whorley, CIC

    Commercial Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Misty Whorley started working for Hart Insurance Agency in 2004.  She provides customer service, technical experience, risk management and insurance marketing for commercial clients. 

    Prior to working for Hart Insurance, she spent 6 years as a licensed Commodities Broker, mainly dealing with client accounts and their financial investments. She is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC) professional designation. 

  • Mark Blore

    Commercial Lines
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Mark Blore started working at Hart Insurance in 2016 in the Commercial Lines Department.  He is a licensed insurance agent in Oregon. Mark holds a Bachelor of Science degree in Elementary Education from Southern Oregon University. 

  • Julie Rossknecht

    Commercial Lines Support
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Julie Rossknecht started working at Hart Insurance in 2016 in the Commercial Lines Department.  She started her insurance career in 1994 and has over 20 years of experience working for State Farm in various roles, including: underwriting, human resources, and customer service. She is a licensed insurance agent in Oregon. Julie holds a Bachelor of Science degree in Communications and Business Administration from Illinois State University.

  • Rose Cronin

    Group Benefits Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Rose Cronin joined the Hart Insurance team in 2007.  She specializes in handling the employee benefits programs for our large group clients. Her focus is on customer service and she is available to facilitate the prompt resolution of issues relating to employee benefits programs.  She is a licensed insurance agent in Oregon.  

  • Justin Erickson

    Individual Benefits Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Justin Erickson joined the Hart Insurance team in 2011.  Justin specializes in individual health insurance plan options and life insurance, and also provides employee benefits support for our group clients.

    Prior to Hart Insurance, he was in the television commercial and music video production industry.  He is a licensed insurance agent in Oregon. Justin holds a Bachelor of Arts degree from the University of Oregon in Telecommunications and Film with a minor in English.  

  • Shawna Henderson

    Individual Benefits Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Shawna Henderson joined the Hart Insurance team in 1994.  She has over 20 years of experience working in the life and health department.  Shawna specializes in Medicare and individual plan options, and also provides support to our Employee Benefits producers for our group clients.  She is a licensed insurance agent in Oregon. 

  • Rhonda Willing

    Group Benefits Support
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Rhonda joined the Hart Insurance team in 2015.  Rhonda provides employee benefits support for our group clients.  She has 17 years of individual, Medicare, and group health insurance experience working for  Regence BlueCross BlueShield of Oregon.  She is a licensed insurance agent in Oregon.   Rhonda serves as a support to the Account Manager in providing service for employee benefits programs. 

  • Rori Lovemark

    Reception / Life & Health Support
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Rori Lovemark started working for Hart Insurance Agency in 2015. She supports the Life & Health Department and processes client payments.  

  • Rob Reckard, CISR

    IT / Personal Lines Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Rob Reckard started working at Hart Insurance in 2003 in the Personal Lines Department.  He is responsible for IT and also provides leadership for the Personal Lines Department.  Prior to Hart, Rob worked as a Program Manager for SOASTC in Southern Oregon.  He is a licensed insurance agent in Oregon and holds the Certified Insurance Service Representative (CISR) professional designation.   Rob has a Bachelor of Science degree in Psychology from Oregon State University.

  • Nancy Hess

    Personal Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Nancy Hess started working for Hart Insurance Agency in 1976. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. She is a licensed insurance agent in Oregon. 

  • Sue Klumph, CIC

    Personal Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Sue Klumph started working for Hart Insurance Agency in 2008. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. Sue started her career as an insurance agent in 1991. She is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC) professional designation.  

    Sue has a Bachelor degree in Business Management from Northwest Christian University

  • Deanie Manning, CISR

    Personal Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Deanie Manning started working for Hart Insurance Agency in 1981. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. She is a licensed insurance agent in Oregon and holds the Certified Insurance Service Representative (CISR) professional designation. 

  • Linda Sanders, CISR

    Personal Lines Account Manager
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Linda Sanders started working for Hart Insurance Agency in 2012. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. Linda started her career as an insurance agent in 2000.  She is a licensed insurance agent in Oregon and holds the Certified Insurance Service Representative (CISR) professional designation.   

  • Sue Jaramillo

    Reception / Personal Lines Support
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Sue Jaramillo started working for Hart Insurance Agency in 2001. She supports the Personal Lines Department and processes client payments. 

  • Nancy Patterson

    Accounting
    Office: 541-479-5521
    Fax: 541-474-1890
    321 SE I Street
    Grants Pass OR 97526
    Get Directions >>

    Nancy Patterson is responsible for Accounting at Hart Insurance.  Prior to 2016, she worked at United Risk as the Financial Operations Manager.  She started her insurance career in 2006 as a Personal Lines Agent.  She is a licensed insurance agent in Oregon.

Medford Office

  • Erinn Fralich

    Owner / Group Benefits Consultant
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Erinn Fralich joined the Hart Insurance team in 2004.  He is an agency Principal and is the Lead Agent of the Employee Benefits Department.  Erinn is a licensed insurance agent in Oregon & Hawaii, and holds a Life and Health Insurance Consultant License in Oregon.  He is responsible for the implementation of the various components of the employee benefits program as well as ongoing consultation on compliance, cost containment and overall plan management.

    Erinn holds a Bachelor of Arts degree from the University of Oregon in Management with a secondary emphasis in Decision Sciences and a minor in Scandinavian Studies.

  • Drew Baily

    Commercial Lines Producer
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Drew Baily joined the Hart Insurance Agency team in 2012.  He focuses on providing insurance services for small and medium sized businesses, restaurants, hospitality, beverage, and light manufacturing industries.

    Prior to his insurance career, Drew worked for the Oregon Restaurant and Lodging Association as a lobbyist, instructor, and advocate for the hospitality industry in Southern Oregon.  He also has five years of law enforcement experience, including four years of active duty in the United States Coast Guard.  Drew is a licensed insurance agent in Oregon.

  • Terry Faulkner, CIC, CRM

    Commercial Lines Producer
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Terry Faulkner joined Hart Insurance in 1990, after spending 12 years with General Mills in marketing and sales.

    Terry is a licensed insurance agent in Oregon and holds professional designations of Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM). Terry is known for his problem solving and risk management skills, in addition to providing great service to his clients. His primary focus is on large commercial accounts in Southern Oregon. Terry's brief philosophy of risk management is..."Never risk a lot for a little."  Terry holds a bachelor’s degree from Grace College in Grand Rapids, MI

  • Tom Kaldunski, CIC

    Commercial Lines Producer
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Tom Kaldunski joined the Hart Insurance Agency team in 2003.  He focuses on providing insurance services for businesses, particularly in the hospitality, construction, transportation and manufacturing industries. 

    Prior to his insurance career, Tom spent over 10 years in the construction/service industry and 5 years as an educator.  Tom is a licensed insurance agent in Oregon and holds the Certified Insurance Counselor (CIC) professional designation.  Tom holds an Associate’s Degree in General Studies from Rogue Community College.

  • Kristin Wick, CIC

    Commercial Lines Producer
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Kristin Wick joined the Hart Insurance Agency team in 2006.  She started her insurance career in 1990 and she brings with her 26 years of insurance experience.  Kristin is a licensed insurance agent in Oregon & California, and holds a General Insurance Consultant License in Oregon.  Kristin also holds a Certified Insurance Counselor (CIC) professional designation.  Kristin began her career on the insurance company side.  It was her responsibility not only to customize insurance programs for clients, but also act as a risk manager for clients to ensure the stability of their insurance programs.  Since moving from the insurance company to the independent agency environment in 2002, she has continued helping clients analyze, monitor and improve their insurance and risk management programs.  

    Kristin provides insurance services for commercial clients in any industry, and has a strong focus on schools, non-profit, and public entities as well as businesses in the hospitality and manufacturing industries.  

  • Kristi Dolmage, CISR

    Commercial Lines Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Kristi Dolmage started working for Hart Insurance Agency in 1986. She provides customer service, technical experience, risk management and insurance marketing for commercial clients. She is a licensed insurance agent in Oregon and holds the Certified Insurance Service Representative (CISR) professional designation.  

  • Melissa Mendoza

    Reception / Commercial Lines Support
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Melissa Mendoza started working for Hart Insurance Agency in 2004. She supports the Commercial Lines Department and processes client payments.   

  • Aimee Allison

    Group Benefits Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Aimee Allison joined the Hart Insurance team in 2011.  She specializes in handling the employee benefits programs for our large group clients. Her focus is on customer service and she is available to facilitate the prompt resolution of issues relating to employee benefits programs.

    Aimee had over 7 years of experience working at Regence BlueCross BlueShield of Oregon as a Sales Specialist for the Southern Oregon region prior to joining the Hart Insurance team. She is a licensed insurance agent in Oregon. 

  • Aaron Phelps

    Individual Benefits Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Aaron joined the Hart Insurance team in 2015.  He specializes in individual health insurance plan options and life insurance, and also provides employee benefits support for our group clients. 

    Aaron has 7 years of experience in customer service and management that has translated well into the insurance industry.  He is a licensed insurance agent in Oregon. Aaron holds a Bachelor of Science degree from Oregon State University in Communication. 

  • Heidi Lloyd

    Personal Lines Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Heidi Lloyd originally started working for Hart Insurance Agency in 1995 through 2005.  After few years off she returned to the insurance industry and recently came home to Hart in 2016.   She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. She is a licensed insurance agent in Oregon. 

  • Jennifer Schneider, CISR

    Personal Lines Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Jennifer Schneider started working for Hart Insurance Agency in 2010. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. She is a licensed insurance agent in Oregon and holds the Certified Insurance Service Representative (CISR) professional designation. 

  • Nancy Unis

    Personal Lines Account Manager
    Office: 541-779-4232
    Fax: 541-772-3963
    1123 Royal Ave.
    Medford OR 97504
    Get Directions >>

    Nancy Unis started working for Hart Insurance Agency in 1998. She handles the insurance needs for personal lines clients, including insurance marketing, customer service, claims and billing. Nancy started her career as an insurance agent in 1974.  She is a licensed insurance agent in Oregon.